Track My Package

Enter your tracking code below to see where your parcel is right now.

Track your parcel

Where do I find my tracking code?

Every parcel gets a unique tracking code (e.g. PD-XXXXXXXX) the moment it is booked. Your code never changes for the life of the parcel. You can find it:

In the app: under Track (senders see it under "My sent parcels"; buyers under their order details);
In your SMS notifications: we text the sender and the recipient when a parcel is booked and at key milestones; and
From the sender: if someone is sending you a parcel, ask them to share the code.

What the statuses mean

Status	What it means
Booked	The parcel has been registered and is waiting for pickup.
Picked up	The parcel has been collected from the sender.
In transit	The parcel is moving through our delivery network.
At pickup point	The parcel has arrived at a stop or pickup point on its route.
Out for delivery	The parcel is on its way to the delivery location.
Delivered	The recipient confirmed receipt with the delivery PIN.

Receiving a parcel? Keep your PIN ready

When a parcel is on its way to you, you'll receive a delivery PIN by SMS. Give this PIN to the delivery agent only when the parcel is in your hands. Never share it in advance or with anyone else; the PIN is your proof of delivery.

Delivery estimates

Your estimated delivery window depends on the service option chosen at booking and is shown alongside the tracking timeline. Estimates may shift with weather, traffic or security conditions.

Something wrong?

Parcel delayed? Reach out to support with your tracking code and we'll look into it.
Wrong address or need to redirect? Contact support as early as possible; changes may not be possible once the parcel is out for delivery.
Damaged or missing? Report within 48 hours; see our Parcel Insurance page for what's covered and how to claim.

Support: in-app under Me → Help & Support, WhatsApp +254 700 000 636, or help@patadeals.com. Have your tracking code ready; it's the fastest way for us to help.